Lapalingo Casino Responsible Gambling

At Lapalingo we are committed to safer gambling and to helping players keep their play enjoyable and under control. We take player safety seriously and provide clear tools and guidance so customers can manage activity, set limits and get support if gambling becomes a problem.

Player protection principles

We believe gambling should be recreational. Our approach focuses on clear information, easy-to-use controls and prompt support. We monitor activity patterns to identify at-risk behaviour and offer voluntary tools so players can make informed choices about their account and spending.

Activity-control tools

We provide a set of account controls you can apply at any time. These tools are designed to help you manage how much and how often you play.

Deposit and loss limits

You can set deposit limits to control how much money enters your account over daily, weekly or monthly periods. Loss limits allow you to cap how much you can lose within a set timeframe. Limits are adjustable from your account settings and changes may take effect after a short waiting period to prevent impulsive increases.

Time limits and session reminders

Set session or daily play time limits and receive reminders when you approach them. You can also schedule regular account breaks or automated logout reminders to help limit continuous play.

Self-exclusion and account breaks

If you need a longer break, you can choose temporary self-exclusion or permanent account closure. Self-exclusion removes access to your account and can be extended if required. Requests for self-exclusion are handled confidentially and we will confirm the next steps and any waiting periods when you apply.

Recognising signs of problematic behaviour

Be alert to changes in gambling habits. Common warning signs include:

• Trying to win back recent losses
• Spending more time or money than planned
• Skipping other commitments to gamble
• Frequent thinking about gambling or hiding activity
• Difficulty stopping or repeated attempts to cut down

Tips for maintaining control

• Set realistic deposit and time limits and review them regularly
• Only gamble with money you can afford to lose
• Keep a spending record and stick to a budget
• Avoid chasing losses and take regular breaks
• Talk to someone you trust if gambling affects your mood or routine

Professional help and support organisations

If gambling is causing harm, seek confidential help. Organisations offering support in the UK include GamCare (National Gambling Helpline), GambleAware and Gamblers Anonymous. You can also speak to your GP or local health services for referral to specialist treatment. For immediate assistance, reach out to one of these organisations for free, confidential advice and practical support.