Privacy and Data Policy
Welcome to the Lapalingo privacy policy. This page explains how we collect, use and protect the personal information you provide when you register an account, place bets, use our services or browse our site. We take your privacy seriously and describe below the types of data we hold, why we need it and how you can manage your information.
Types of data we collect
We collect information necessary to operate your account, process transactions and improve our services. This includes:
Personal data
- Name, date of birth and contact details (email, phone and address) used to verify identity and communicate with you.
- Account details such as username, password and account preferences.
- Identity documents when verification (KYC) is required for compliance and account security.
Technical data
- Device and browser information, IP address and connection details to provide and secure our services.
- Usage data including pages viewed, session times and interaction with our site to help diagnose issues and improve performance.
Transactional data
- Payment and withdrawal records, wager history and other financial information required to process transactions and prevent fraud.
- Customer support correspondence and records of any disputes or account actions.
How we use your information
We use personal data to create and administer your account, to process deposits and withdrawals, to verify identity, to provide customer support and to detect and prevent fraud and money laundering. We may also use information to send account notices, regulatory communications and, where you have consented, marketing messages. Any marketing contact will include a simple opt-out option.
Data protection practices
We protect your information using industry-standard technical and organisational measures. Access to personal data is restricted to authorised staff and third-party providers who need it to perform services on our behalf. We use secure connections and encryption where appropriate and monitor systems for unauthorised activity.
Cookies and tracking technologies
We use cookies and similar technologies to provide basic site functionality, to remember your preferences and to deliver analytics and personalised content. You can manage cookie settings through your browser or device and may opt out of certain tracking. Please note that disabling cookies may affect how parts of the site function.
User rights
You have rights to access the personal information we hold about you, to request correction of inaccuracies, to request deletion where permitted by law and to object to certain uses of your data. You may also request restriction of processing in some circumstances.
Access, correction and deletion
To exercise your rights or request a copy of your data, contact us at [email protected]. We will respond to valid requests in line with applicable law. Certain requests may be limited where we must retain information for legal, regulatory or legitimate business reasons.
Information sharing and third parties
We may share personal data with payment processors, identity verification providers, fraud prevention agencies and other trusted third parties that support our services. We require these providers to protect your data and only use it for the purposes we specify. We will not sell your personal information to third parties.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Material changes will be posted on this page and, where appropriate, notified to account holders. Please review this policy regularly to stay informed about how we protect your privacy.