Reach Out to Us
Need help? The Lapalingo support team is here to assist with any questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your account, checking a payment, or reporting a site issue, our agents will guide you by email or phone. We can also help with deposit queries and safer-play tools. Use the contact options below for quick, practical support and we will respond as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, business hours) |
| General enquiries | [email protected] (billing & accounts) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 0328 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Response time | Email replies within 24 hours; live chat typically immediate |
| Security & privacy | [email protected] (data enquiries) |
Email Support
For detailed requests, account issues or any matter requiring documents or a full explanation, email is the preferred way to contact Lapalingo. Please include a clear subject line and provide up-to-date contact details so we can respond without delay. Attach any supporting files and allow up to 48 hours for a full reply where needed.
Contact Form
Response Time
Our support team typically responds to enquiries within one business day. Simple questions are usually resolved quickly, while more complex issues, such as payment investigations or identity checks, may take longer to review and could require additional documentation. We will keep you updated on progress and aim to resolve every case as efficiently as possible; response times depend on the issue's complexity and required checks.
Feedback
We'd love to hear from you. Please share feedback, suggestions or ideas to improve the site; we read every message and take comments seriously. All input is reviewed carefully and used to shape product updates and improve the user experience. Use the contact form or live chat to send your thoughts, and know that every suggestion helps us make the site better.